FAQ
How can I place an order in China/Asia On Demand (CAOD)?
CAOD provides flexible order options and methods to fit your preferences and needs. You can place an order by emailing us directly at info@oriprobe.com, or faxing the information directly at 1-519-973 1556, or calling us at 1-519-977 9050, or simply use the online order form.
How do I know my order at CAOD has been received?
Once an order is received, you will receive an Order Confirmation email from CAOD, containing an order transaction number.
How can I check the status of an order?
You can view your current order status by entering your order transaction number in the Track tool at the Home page or the Order center. Also, you can send us an email to check your order status. We will inform the details of your order.
How to cancel or change an order at CAOD?
For the regular services, you may simply contact CAOD (via email or telephone) and tell us the documents you wish to cancel or change. We will then cancel or change the order according to your request. However, rush orders and documents that have been sent out cannot be changed or canceled.
Do I get charged for documents that are ordered but cannot be found or delivered?
No. There is no charge for documents that can not be sent to customers, whatever the reason may be.
Why do copyright fees exist?
The copyright fees are required by copyright laws, paid to right holders for using created works.
How much should I pay for a copyright fee on a certain document?
Copyright fees vary according to different publishers, and usually it's between US$10-30, occasionally it could exceed US$50. When making an order of our extended services (copyright fees for regular services are included in the service charges), you can choose to get notifications so that we will contact you if the copyright fees were beyond your expectation.
What form my documents can be delivered in?
Documents can be delivered in any format you want. The most popular delivery method is via email in PDF Format. Other options are by fax, air mail, courier, etc.
Unable to open the PDF file or the file displays blank pages?
In order for Adobe Reader to read the PDF with Chinese/Japanese/Korean characters, you would need to allow Adobe to automatically install the language fonts for your Adobe Reader. The whole process should be automatic. After the automatic configuration of the fonts, you should be able to read the PDF article.
What priorities can I have as a member?
Members will benefit from:
• A discount to access Policies, Laws & Regulations of China (China Legal Access)
• A discount to access Chinese Companies & Products (China Business Reference)
• A discount for China Articles On Demand (CAOD)
• Expanded your library collection
How can I become a member?
Please register at http://caod.oriprobe.com, and send us your IPs (not mandatory) and/or your URL.
How long will it take to apply for a member?
You become a member right after your registration.
If you have further questions, please submit your information here.
