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qian xi 95598 ke hu su qiu chu li you hua mo shi
Author(s): 
Pages: 121
Year: Issue:  33
Journal: Venture Capital

Keyword:  客户诉求处理95598客户服务;
Abstract: 随着精益管理理念的不断深化,电力企业的服务管理需要将工作重点转移到以客户为导向.服务意识的增强使得95598客户诉求信息日益受到重视,面对海量的数据和服务提升上行压力,电力客户服务的业务分析模式和管理方法亟待调整优化、推陈出新.基于统一调度的95598电力客户诉求处理创新方法,将"工单主人制"引入指标质量管控、常态工作模式等管理创新过程,优化投诉处理流程,降低客户二次投诉率,取得了显著效果.
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