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zhu zhong xi jie zuo hao bin guan fu wu gong zuo
Author(s): 
Pages: 93-94
Year: Issue:  1
Journal: University Logistics Research

Abstract:  众所周知宾馆服务行业的竞争日趋激烈.要在竞争中立于不败之地,就必须深挖细节服务.在客人的惊喜和感动中,培养固定客户,培养客源市场.服务体现在细节上,细节出口碑,细节出真情,细节出效益.细节是宾馆制胜的法宝,细节服务使服务更完美,更具有亲情.服务中看似无什么大事可言,但每一件小事又都是影响巨大,本人认为做好宾馆服务工作要注重以下几个方面:1.细心专注,真诚服务--服务细微化服务是宾馆永恒的话题...
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